Our Services
Production Market
Our Service
In our service process, our company consistently adheres to rigorous and meticulous communication principles: During the pre-sales phase, our technical team will engage in in-depth discussions with you to clarify all technical details and application scenario requirements. Once the solution is confirmed, we will provide prototype samples or detailed technical proposals for your review prior to production. Only upon receiving your approval will we commence formal manufacturing. During production, we strictly implement the ISO9001 quality management system, ensuring comprehensive quality control from raw material inspection to finished product testing. This guarantees every piece of equipment meets national standards and your customized requirements.
We solemnly pledge: Should any quality issues arise during production or use due to our fault, we will assume full responsibility as stipulated in the contract and provide a comprehensive solution.
We solemnly pledge: Should any quality issues arise during production or use due to our fault, we will assume full responsibility as stipulated in the contract and provide a comprehensive solution.
FAQ
Q1-Are you a factory or a trading company? Do you have photos or videos of your factory that we can view?
"We are a factory specializing in the production of transformers and voltage regulators.
Alibaba's VERIFIED has provided us with on-site verification of our factory, including photos and videos of our factory and products."
Q2-How long has your company been established? What are its main markets? Does it have any experience in cooperating with our country (such as the United States/Germany/Australia)?
"Our company was established in 2010 and our main market is in Southeast Asian countries.
We have extensive experience in cooperating with many countries, including the United States, the United Kingdom, India, Thailand and others."
Q3-Do you support the provision of sample services?
We offer a paid sample service and can provide customized options upon request.
Q4-Do you support ODM/OEM customization? What is the minimum order quantity for customization and how long is the delivery time?
We offer ODM/OEM customization services. The minimum order quantity for customization is 5 units, and the delivery time is 7 to 15 days.
Q5-What kinds of cross-border transportation services can you offer?
We offer shipping services such as DDP/DAP/CIF or express delivery services like FEDEX, UPS, and DHL.
Q6-Does the product have any certifications? For instance, CE, RoHS. Are there any other certifications such as UL, KC, TUV for specific markets?
The products under our company have professional certifications such as CE and ISO9001.
Q7-Do you offer warranty services?
"We offer warranty services. For all products manufactured by our company, the warranty period is 3 to 5 years from the date of purchase.
During the warranty period, if there are any manufacturing quality issues, buyers can bring the sales invoice to our repair department for repair."
Q8-What is your quality control and testing process like? What tests are conducted before the products are shipped out?
"We will conduct inspections on key materials such as silicon steel sheets, electromagnetic copper wires,and insulating materials,and trace the original factory warranty certificates.
Before our products are shipped out, we will conduct tests such as temperature testing, voltage measurement, and insulation resistance measurement on transformers; for stabilizers, we will perform stability accuracy tests as well as overvoltage and undervoltage protection tests."
Q9-Do you offer technical support for customized products?
We definitely support the technical services for customized products.
Q10-What is the payment method? Can a letter of credit be accepted? What is the usual percentage of the deposit?
TT, credit cards, and other cash payment services.
Q11-Is the packaging for export in wooden crates or pallets? Are moisture-proof and shock-proof packaging measures taken? How will it be fixed during transportation?
"We use wooden frame boxes for the export packaging, with a fully enclosed structure, it can provide a comprehensive physical protection for the transformer, resisting collisions and compressions during long-distance shipping and multiple lifting and transportation.
Moreover, we have also adopted shock-proof packaging. Between the transformer and the inner wall of the wooden box, ""customized EPS foam"" will be filled to completely eliminate shaking and friction during transportation.
A ""high-density anti-slip rubber pad"" and ""special fastening bolts"" are used for hard locking and fixation between the bottom of the transformer and the base of the wooden box."
Q12-Do you provide installation guidance documents (drawings, manuals)?
We offer installation instructions manuals for our products.
Q13-Can you provide the original factory material certificates for the main components (silicon steel sheets, electrical wires, insulating materials)?
Sure, we can provide the original factory material certificates for the main components. If necessary, please contact our sales representative.
